Rocky Road Printing , we believe that your relationship with us is a private matter. We do not sell or share your information. We do not retain credit card numbers in a database available to others.
What Personal Information Do We Collect?
Information You Provide: We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address or phone number. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. We do not sell or share your information.
Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site for purposes of our company marketing and website security.
Information from Other Sources: We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
How Do We Use Your Information?
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and processing credit card payments i.e. PayPal. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Law Enforcement: If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
How Do We Protect the Security of Your Information?
We use a firewall to protect against unlawful intrusion.
We limit access to your information on a "need to know" basis.
No system can guarantee absolute security, just as the finest lock can not guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.
Returns & Refunds
Rocky Road Printing takes pride in providing you -- our customer -- with exactly what you want. Because we stand behind our work, we are happy to offer a money back guarantee.
Possible Reasons for Return or Exchange
Due to the nature of custom screen printed materials Rocky Road Printing will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:
The blank product is materially flawed (holes, tears, etc.),
you find the decoration quality (screen printing, heat pressed, etc.) is not of a commercially acceptable level, or
The design on the products you received is different than the final representation you approved.
How to Request a Return, Exchange or Refund
Rocky Road Printing requires all requests to be in writing via email to ensure proper handling and timely resolution to customer request. A confirmation email will be sent confirming email received and customer request is being addressed.
Garment & Ink Colors
Please note that due to varying monitor settings, the colors represented online may not match the actual ink or garment color. Rocky Road Printing is not responsible for variations between your monitor and the actual ink or clothing colors.
Garment sizing can vary widely from different manufacturers and styles. Rocky Road Printing is not responsible for variations between manufactures sizes. If there is any question about a size to order we suggest the larger of the size to ensure item will fit.
Cancel anytime before final art approval. However, there is a $50.00 cancellation fee & $50.00 restocking fee. Also, there are NO cancellations after we receive final art approval.